What is REDRESS?
REDRESS is the United States Postal Service’s® Equal Employment Opportunity (EEO) mediation program.
- It stands for Resolve Employment Disputes Reach Equitable Solutions Swiftly.
- For more details, USPS employees can be referred to the REDRESS website: http://about.usps.com/what-we-are-doing/redress/welcome.htm
- Important: No EEO complaints may be filed through this website. Employees must contact their local EEO office to file an EEO complaint.
- Why would someone choose to participate in REDRESS mediation?
Mediation is fast; mediations are scheduled shortly after an initial request. Mediation is informal and flexible and offers an opportunity for a face-to-face discussion between the parties. Most importantly, it works! If the case is not resolved at the informal stage, nothing is lost; a formal complaint can still be filed. In addition, the Postal Service™ absorbs the cost of the mediation; parties do not have to pay to participate in the process.
Please Note: Sometimes a Postal Service EEO professional may attend to observe the mediator.
- Participants in REDRESS mediation include the following:
- The parties to the dispute;
- their representatives (if any); and
- the mediator.
- Does the employee have input concerning who in management should attend the mediation?
In REDRESS cases, the employee can discuss this issue with the EEO Alternative Dispute Resolution (ADR) specialist who arranges the mediation. Normally, the person who has direct knowledge or involvement in the complaint is the one who should attend mediation. That person either has the authority to resolve the dispute or is in contact with the official who has that authority.