What is REDRESS and How does it Work?

What is REDRESS?

REDRESS is the United States Postal Service’s® Equal Employment Opportunity (EEO) mediation program.

  • It stands for Resolve Employment Disputes Reach Equitable Solutions Swiftly.
  • For more details, USPS employees can be referred to the REDRESS website: http://about.usps.com/what-we-are-doing/redress/welcome.htm
  • Important: No EEO complaints may be filed through this website. Employees must contact their local EEO office to file an EEO complaint.


General Information

  • Do employees waive their rights to the EEO (Equal Employment Opportunity) process by participating in REDRESS mediation?

    No, REDRESS mediation is an optional way to approach an informal EEO complaint.  If the complaint is not settled in mediation, a formal complaint may be filed.

  • Why would someone choose to participate in REDRESS mediation?

    Mediation is fast; mediations are scheduled shortly after an initial request.  Mediation is informal and flexible and offers an opportunity for a face-to-face discussion between the parties. Most importantly, it works!  If the case is not resolved at the informal stage, nothing is lost; a formal complaint can still be filed. In addition, the Postal Service™ absorbs the cost of the mediation; parties do not have to pay to participate in the process.

  • Is management required to attend if an employee requests mediation?

    While REDRESS mediation is voluntary for employees, the Postal Service requires that a supervisor or management official attend once a case is determined to be appropriate for mediation.

  • What happens if an employee declines the offer of mediation?

    The employee is entitled to use the traditional EEO process according to EEO regulations.

  • Can mediation be used for any complaint/issue?

    Mediation in REDRESS is for EEO complaints only.


REDRESS Participants

Please Note:  Sometimes a Postal Service EEO professional may attend to observe the mediator.

  • Participants in REDRESS mediation include the following:
    • The parties to the dispute;
    • their representatives (if any); and
    • the mediator
  • What is the role of the representative in mediation?

    Representatives help the parties clarify their concerns and provide support so the parties can better articulate their views. In transformative mediation it is customary for the parties to speak with each other while the representatives serve as resources for advice and counsel.

  • Who is the mediator?  How are mediators paid?

    REDRESS contracts with private, experienced, professional mediators who are not current or former Postal Service employees. The Postal Service absorbs the cost of the mediators

  • Does the employee have input concerning who in management should attend the mediation?

    In REDRESS cases, the employee can discuss this issue with the EEO Alternative Dispute Resolution (ADR) specialist who arranges the mediation. Normally, the person who has direct knowledge or involvement in the complaint is the one who should attend mediation. That person either has the authority to resolve the dispute or is in contact with the official who has that authority.

  • Can parties bring a representative to the mediation? Can witnesses be brought?

    Each party is entitled to bring one representative to mediation. Because this is not a hearing, witnesses do not attend.



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