Standard Full-Service Certification

What are the criteria for Standard Full-Service Certification?

  • Achieve established full-service quality thresholds
  • Maintain quality thresholds

 

How does my company apply for Standard Full-Service Certification?

A mailer must have been submitting Full-Service mailings for at least 90 days and monitoring their mail quality in the Mailer Scorecard. Those mailers that meet or exceed the quality thresholds listed in the Mail Quality Reports in the Business Customer Gateway may fill out a MSP/Mail Owner Full Service Template and apply for certification.

 

How will I know if my company is certified?

After your MSP/Mail Owner Full Service Template is received, the data from your mailings for the previous 3 months will be analyzed. If the established quality thresholds in the Mailer Scorecard have been met, your company will be listed as a Full-Service Standard Certified mailer and you will be notified of your status.

 

What thresholds are required on the Mailer Scorecard?

These are the current threshold levels for Full-Service mailings. Thresholds may be updated, based on periodic review by USPS. Eligibility is based on the current thresholds. Thresholds can be reviewed in the Mailer Scorecard on the Business Customer Gateway under Mail Quality Reports.

Table for Full-Service Electronic Certification - Metric Name and Corresponding Threshold

Note: Current criteria and thresholds are subject to change.

 

Where will my company be posted after certification?

A list of mailers holding Standard Full-Service Certification will be posted on the USPS RIBBS web page. This list will be updated weekly to incorporate any new mailers obtaining certification.

 

How does my company retain certification?

Mailers will remain certified as long as annual review of the Mailer Scorecard validates thresholds have been maintained. 

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Platinum (Premium) Full-Service Certification

What are the criteria for Platinum Full-Service Certification?

  • Achieve established full-service quality thresholds
  • Create and maintain quality processes that meet total quality management standards
  • Perform and pass an internal audit
  • Pass an external audit
  • Submit external audit results for USPS review
  • Maintain quality thresholds and standards

 

How do I apply for Platinum Certification?

The Platinum mailer must have been submitting Full-Service mailings for at least 90 days and monitoring their mail quality in the Mailer Scorecard. Those mailers that meet or exceed the quality thresholds listed in the Mail Quality Reports in the Business Customer Gateway may fill out a MSP/Mail Owner Full Service Template and apply for certification. The Platinum mailer must implement quality processes to meet established standards (see Section 3, "Platinum Certification Quality Standards Overview," of the Full-Service Certification Standards document) and pass an internal audit with the results provided as an attachment to the MSP/Mail Owner Full Service Template.

 

What is an independent external auditor?

An independent external auditor must be a Certified Quality A

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